Contact us
Use the form below, or reach us by email or mail.
- notices@flagstonegrp.org
- RateLoft LLC
300 Delaware Ave, Ste 210 #485
Wilmington, DE 19801 - Phone
- Toll-free line: 866-669-3605. Recorded message only. It takes no calls or messages.
What to include
- Your name, address and unit.
- What is wrong, and which months.
- Any document that shows it: lease, receipt, bank statement.
To stop rent reporting, use the opt-out form on the Residents page.
File a dispute
Choose who is filing. Every field is required unless marked optional.
What happens next
- We log it. Your dispute gets a case number and a due date.
- We check it can be investigated. If it can't as sent, we tell you why and what we need, within 5 business days.
- We investigate. We check our records and the property's ledger and lease. While we do, Experian shows the information as disputed.
- We fix it. Wrong information is corrected at Experian. Information we can't verify is deleted.
- We answer in writing. Within 30 days of receiving your dispute, or 45 if you send more information. If you still disagree, you can add a short statement to your Experian file.
Identity theft
If information reported in your name came from identity theft, answer Yes on the form. We block it and do not report it again. If it was reported, we tell Experian to delete it.
Dispute with Experian
You can also dispute directly with Experian, using the contact details on your credit report. Experian sends the dispute to us. The same 30 days apply.
Complaints
A complaint that is not about wrong information goes to notices@flagstonegrp.org. We acknowledge it within 5 business days and answer within 30 days.