RateLoft

An affiliate of Flagstone Community Foundation.

Property Managers Onboarding

RateLoft reports your residents’ on-time rent to Experian. Before any of your data goes out, Experian requires us to check and approve your business. The application is at the bottom of this page.

Who does what

Your team

  • Signs the service agreement.
  • Has each resident sign the rent reporting consent in the lease addendum.
  • Provides a monthly export from Yardi or RealPage.
  • Sends the ledger and lease for a disputed resident, within the deadline in the service agreement.

RateLoft

  • Checks and approves your business, and rechecks it every year.
  • Builds, checks and sends the monthly file to Experian.
  • Handles opt-outs and sends the confirmations.
  • Handles every dispute, corrects data at Experian and sends the letters.

Residents pay nothing.

How onboarding works

  1. Apply. Submit the application below with the signed service agreement and your documents.
  2. Verification. We verify your main phone number, business registration, website and management contract.
  3. Screening. We check your company and each officer and contact against Experian's Customer Alert List and the federal Consolidated Screening List.
  4. Site inspection. A virtual inspection of your office: the Appendix 1 checklist and six photos taken with location on. Some organizations are exempt.
  5. Approval. Our Compliance Officer approves your business in writing. We email your onboarding contact with the properties in scope and when to send the first data.

What you send

  • The signed service agreement.
  • The executed management contract for the properties.
  • One of: a sample rental application showing where the resident signs and dates; proof of apartment association membership; a landlord-tenant court filing with proof of filing.
  • Exhibit A Appendix 1, completed and signed, and six photos of your office. Not needed if you are exempt.
  • Your office lease, if you work from an executive suite or shared office.
  • A photo showing the separation of living quarters and workspace, if you work from a residence.
  • A headquarters letter listing branches and subsidiaries, if you have any.
  • Name, title, email and phone for each officer and contact.

Optional, and speeds up verification: a business registration document and a recent phone bill.

Downloads

  • Exhibit A Appendix 1Not yet available
  • Service agreement templateNot yet available

Files

PDF, DOCX, JPG, PNG or HEIC. Up to 50 MB in total.

Photos must be the original files, taken with location on.

Questions: hello@flagstonegrp.org

Application

Every field is required unless marked optional.